Clearly, just as annoying for the staff as the customers! A special highlight is the exquisite cheese buffet. The five-course dinners were top notch, with an excellent salad buffet. We pamper our hotel guests every day with a new and freshly prepared 5-course selection menu. This reduces cross contacts, which is very important to us during these trying times. What food & drink options are available at Hotel Alpenhof? Are there opportunities to exercise at Hotel Alpenhof? Great hotel, really nice rooms. See 829 traveler reviews, 1,484 candid photos, and great deals for Hotel Alpenhof, ranked #19 of 108 hotels in … However, my wife booked me in a surprise weekend here, and I have to say that we were bitterly disappointed. We would be very happy if you gave us another chance in the future, after all we strive to get better with every feedback given. Book Hotel Alpenhof, Zermatt on Tripadvisor: See 828 traveller reviews, 1,478 candid photos, and great deals for Hotel Alpenhof, ranked #19 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. Thank you very much for your positiv feedback. Room itself was OK, bar some randomly arranged fruit. The spa area is exceptional, and it’s great that there is a separate area where kids are allowed (the pool) so that you can relax in some of the non-kid areas (hot tub, sauna etc). Book Hotel Alpenhof, Zermatt on Tripadvisor: See 829 traveller reviews, 1,484 candid photos, and great deals for Hotel Alpenhof, ranked #19 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. Please see our partners for more details. Service is quite friendly, but lackadaisical. The new, stylishly renovated hotel lobby offers plenty of space to relax and enjoy regional snacks and wine specialties. What are some of the property amenities at Hotel Alpenhof? Lucky us, we were wondering why our soft drinks were lukewarm. stayed there during a business trip for a night with some colleagues. Which popular attractions are close to Hotel Alpenhof? At one point the lift stopped at one floor and there was a member of staff there waiting - his initial reaction was annoyance that we were in there on our way to the spa. What food & drink options are available at Hotel Alpenhof? In sum, yes, it's a nice hotel - but yes, it should be for the price you pay. Which popular attractions are close to Hotel Alpenhof? The experience was joyous from the time of the initial booking through to checking out. This reduces cross contacts, which is very important to us during these trying times. We are looking forward to welcome you again. Book Hotel Alpenhof, Zermatt on Tripadvisor: See 822 traveller reviews, 1,473 photos, and cheap rates for Hotel Alpenhof, ranked #19 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. Hotel Alpenhof, Zermatt: 828 Hotel Reviews, 1,478 traveller photos, and great deals for Hotel Alpenhof, ranked #18 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. Dear Ben, thank you kindly for your constructive feedback. Matterstrasse 43, Zermatt 3920 Switzerland, All linens sanitized in high-temperature wash, Hand sanitizer available to guests & staff. Does Hotel Alpenhof have any great views? The spa area is exceptional, and it’s great that there is a separate area where kids are allowed (the pool) so that you can relax in some of the non-kid areas (hot tub, sauna etc). Yes, guests often enjoy the mountain view available here. We spent a wonderful long weekend at this superb hotel. The family run Hotel Alpenhof lies in the center of Zermatt in a sunny, quiet location. Cindy, the owner, was ever present, chatting with every table, making sure that the food and service are maintained to the highest quality. We spent a wonderful long weekend at this superb hotel. And the problems I've outlined above conspired to spoil my birthday weekend somewhat. Our refined Cigar Lounge, one of a kind in Zermatt, offers fine digestives, smoky whiskys and a solid selection of cigars. What are some of the property amenities at Hotel Alpenhof? What a fantastic hotel. Whilst she had her massage, the lady played with her phone, and while I had mine - I suffered a delay of 10 minutes while she cleaned the bath, because previous guests had left it late. Tripadvisor Plus Subscription Terms & Conditions, Hotels with Complimentary Breakfast in Zermatt, Hotels near Matterhorn Diamonds Ski School, Hotels near Alpine Adventures Zermatt (Fly Zermatt), Hotels near Summit Ski & Snowboard School. The cable car Sunnegga, which access the ski slopes and hiking area, is directly across from the hotel and the train station and Gornergrat railway are just 5 minutes' walk away. The bed was so comfortable and warm and I loved the duvet from sheep wool. Jelena stood out with her constant smile and positivity. Are there any historical sites close to Hotel Alpenhof? Our balcony was a bit grotty - flower planters that had seen far better days. Hotel Alpenhof, Zermatt: See 798 traveller reviews, 1,504 photos, and cheap rates for Hotel Alpenhof, ranked #14 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. Hospitality at its best! The staff speaks multiple languages, including English, Spanish, French, German, and Portuguese. We booked half pension and we were very surprised by the delicious dinners we had, 5 course menu with very tasty food. As for your last point we do apologise. Are there opportunities to exercise at Hotel Alpenhof? The coffee machine and the minibar fridge could have been replaced in an instant for example - in this case after a thorough check on all room we never found the two broken appliances in any of them, a quick mention to our staff even on check out would have helped us to fix everything for the next guests' arrival if not for your own stay. Also, we could have proposed a different intermittent course if you disliked our salad buffet - we are very intend on our guests leaving our restaurant and hotel as happy as possible. We are very happy to read that you had a great stay. The bed was so comfortable and warm and I loved the duvet from sheep wool. Matterstrasse 43, Zermatt 3920 Switzerland, All linens sanitized in high-temperature wash, Hand sanitizer available to guests & staff. Tripadvisor Plus Subscription Terms & Conditions, Hotels near Matterhorn Diamonds Ski School, Hotels near Alpine Adventures Zermatt (Fly Zermatt). Sitting in front of a roaring fire listening to our pianist is the perfect way to end a day's hiking or skiing. This is the version of our website addressed to speakers of English in India. Now £200 on Tripadvisor: Hotel Alpenhof, Zermatt. Spa - as part of our weekend my wife paid for us both to have a massage. Room itself was OK, bar some randomly arranged fruit. Jelena stood out with her constant smile and positivity. Our minibar stopped working, along with the coffee machine, midway through the stay. We are sorry to hear about your problems (elevator aside since we cannot change the construction of the Hotel that easily), but we are especially concerned as to why you have not mentioned anything on site. Hotel Alpenhof: Great hotel - See 828 traveller reviews, 646 candid photos, and great deals for Hotel Alpenhof at Tripadvisor. Now £190 on Tripadvisor: Hotel Alpenhof, Zermatt. The rooms were fantastic for our family of 4, exactly as pictured and to a very high standard. For. We were thrust the menus, none of the food was explained, wine guidance wasn't freely given. The wellness spa and swimming pool facilities were outstanding. May as well start with the positives. Thank you very much for the great feedback. Prices are calculated as of 28/09/2020 based on a check-in date of 11/10/2020. I'm not given to complaining so I'm also slightly surprised by the quantity of 5-star reviews on here. Taxes and fees that are shown are estimates only. Conveniently located restaurants include Petit Royal Café, L'Atelier Grandsire, and Restaurant Spycher. Cindy, the owner, was ever present, chatting with every table, making sure that the food and service are maintained to the highest quality. Book Hotel Alpenhof, Zermatt on Tripadvisor: See 829 traveler reviews, 1,478 candid photos, and great deals for Hotel Alpenhof, ranked #18 of 108 hotels in Zermatt and rated 4.5 of 5 at Tripadvisor. Top room amenities include a minibar, a flat screen TV, and blackout curtains. I'd give the food itself 7 out of 10, but then you expect that at this price. We will be returning, 100%. The experience was joyous from the time of the initial booking through to checking out. Alpenhof is part of the Tradition Julen collaboration in Zermatt and includes other hotels in the area and the Julen family's delicious restaurant - … Is Hotel Alpenhof located near the city center? Our balcony was a bit grotty - flower planters that had seen far better days. 4. The coffee machine and the minibar fridge could have been replaced in an instant for example - in this case after a thorough check on all room we never found the two broken appliances in any of them, a quick mention to our staff even on check out would have helped us to fix everything for the next guests' arrival if not for your own stay. So I spent 10 minutes after my exfoliation awaiting a massage, lying face down on a massage chair feeling like a pig on a parachute. Claim your listing for free to respond to reviews, update your profile and much more. The family run Hotel Alpenhof lies in the center of Zermatt in a sunny, quiet location. The room was spotless clean, quite small but we didn't need more, as Zermatt is definitely a place for outdoors. We were thrust the menus, none of the food was explained, wine guidance wasn't freely given. Conveniently located restaurants include Petit Royal Café, L'Atelier Grandsire, and Restaurant Spycher. It was a great experience and hope to be back next year! We are looking forward to welcome you again. Very Disappointing 40th Birthday Weekend - For the Price! example, there was only one elevator serving our wing - a nuisance in itself - that was perpetually engaged. Great hotel, really nice rooms. Yes, it is 0.3 km away from the centre of Zermatt. A special highlight is the exquisite cheese buffet. We should mention that our staff use a program for Spa treatment appointments that works on mobile phones and therefore every lady has her own access on her own phone. Which room amenities are available at Hotel Alpenhof? The cable car Sunnegga, which access the ski slopes and hiking area, is directly across from the hotel and the train station and Gornergrat railway are just 5 minutes' walk away.